Shipping Policy

Where we ship

We currently ship within the United States only.

How we ship

Orders ship via USPS or UPS using next-day standard service once your cookies are baked and packed. You'll receive tracking details by email.

Processing & delivery times

Because every order is baked fresh, please allow time for baking and packing before your order ships. Once shipped, delivery times are carrier estimates and can occasionally vary. We can't guarantee exact delivery dates once an order leaves our hands.

Freshness

Our cookies are best enjoyed within one week and stay freshest stored in an airtight container at room temperature.

Wrong address?

Please double-check your shipping address before checkout. If your order hasn't shipped yet, contact hello@brwnbuttercookies.com immediately and we'll do our best to update it. Address errors that cause failed delivery may incur a re-ship fee.

Lost, delayed, or damaged shipments

If your order is significantly delayed, arrives damaged, or doesn't arrive, email hello@brwnbuttercookies.com within 24 hours of the expected or actual delivery and we'll help resolve it.

Questions about shipping? Reach us anytime at hello@brwnbuttercookies.com.