Privacy Policy

BRWNBUTTER COOKIES operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). BRWNBUTTER COOKIES is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. By using the Services, you acknowledge you have read this Privacy Policy.

Personal Information We Collect or Process

"Personal information" means information that identifies or can reasonably be linked to you; it does not include anonymized or de-identified data. Depending on how you interact with the Services and where you live, we may collect: contact details (name, address, billing/shipping address, phone, email); financial information (card and financial account numbers, payment and transaction details); account information (username, password, security questions, preferences); transaction information (items viewed, carted, wishlisted, purchased, returned, exchanged, or cancelled, and past transactions); communications with us (e.g. support inquiries); device information (device, browser, network, IP address, unique identifiers); and usage information (how and when you navigate the Services).

Personal Information Sources

We collect information directly from you (creating an account, using the Services, communicating with us); automatically through the Services (from your device and via cookies and similar technologies); from our service providers; and from our partners or other third parties.

How We Use Your Personal Information

To provide, tailor and improve the Services (perform our contract with you, process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, customize your experience); for marketing and advertising (promotional communications by email, text or mail, and online ads); for security and fraud prevention (authenticate accounts, secure payments, detect and investigate fraudulent or unsafe activity); to communicate with you (customer support, maintaining our business relationship); and for legal reasons (comply with law, respond to legal process, enforce our terms). If you register an account, you are responsible for keeping your credentials safe.

How We Disclose Personal Information

We may disclose your personal information: with Shopify, vendors and other third parties who perform services on our behalf (IT, payment processing, analytics, customer support, cloud storage, fulfillment, shipping); with business and marketing partners to advertise to you (you may have a right to opt out of sharing for targeted advertising — see Your Rights); when you direct or consent to disclosure (e.g. to ship products, or via social media or login integrations); with our affiliates or corporate group; and in connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, enforce our terms, and protect our and our users' rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services to provide and improve them. Information you submit may be shared with Shopify and third parties that may be located in countries other than where you reside. We use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify; for these, Shopify is responsible for processing your personal information, including responding to rights requests. Learn more in the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third Party Websites and Links

The Services may link to third-party sites we don't control. Review their privacy and security policies. We are not responsible for their privacy, security, or content, and our links do not imply endorsement.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. Parents or guardians may contact us to request deletion. As of the effective date, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16.

Security and Retention

No security measures are perfect, and we cannot guarantee "perfect security." Information you send may not be secure in transit; do not use unsecure channels for sensitive information. Retention depends on factors such as maintaining your account, providing Services, legal obligations, and resolving disputes.

Your Rights and Choices

Depending on where you live, you may have rights to: access/know, delete, correct, portability, opt out of sale/sharing or targeted advertising, and manage communication preferences (opt out of promotional emails via unsubscribe; we may still send account/order emails). If you visit with Global Privacy Control enabled, we treat it as an opt-out for that device and browser (https://globalprivacycontrol.org/). We do not recognize other "Do Not Track" signals. We will not discriminate against you for exercising these rights and may verify your identity before processing requests.

Complaints

Contact us using the details below. Depending on where you live, you may have a right to appeal or to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store and process your personal information outside your country. For transfers out of the EEA or UK, we rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses, unless the destination provides adequate protection.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy here and update the "Last updated" date.

Contact

Questions about our privacy practices, or to exercise your rights: call or email admin@brwnbuttercookies.com, or write to 2037 Sugarbowl Way, Lodi, CA 95242, US.