Refund & Return Policy

Every BRWNBUTTER cookie is baked fresh to order in small batches, so we handle refunds a little differently than a typical retail shop.

Cancellations

Because baking begins shortly after your order is placed, orders cannot be cancelled once production has started. If you've made a mistake, contact us as soon as possible at hello@brwnbuttercookies.com and we'll do our best to help.

Something wrong with your order?

If your cookies arrive damaged, incorrect, or with missing items, email hello@brwnbuttercookies.com within 24 hours of delivery with your order number and a photo. We'll make it right with a refund, replacement, or store credit.

Perishable goods

As a food product, our cookies cannot be returned or exchanged once delivered. This does not affect your rights regarding items that arrive damaged or not as described.

Refund processing

Approved refunds are issued to your original payment method within 5–10 business days. Timing depends on your bank or card issuer.

Questions? Reach us anytime at hello@brwnbuttercookies.com.